This is why some DJI drones are nonetheless caught at U.S. Customs

When you’ve had hassle getting your arms on DJI’s latest drones currently, you’re not alone. Some DJI drones are caught at U.S. Customs.

One reader just lately shared their rollercoaster expertise with the brand new DJI Air 3S: after ordering immediately from DJI, the drone shipped from Hong Kong, made it so far as Anchorage, Alaska—after which obtained caught in U.S. Customs. After a 10-day standstill, the shopper canceled the order. The bundle was in the end returned to Hong Kong.

Whereas this may sound like a fluke, it’s not. DJI has now confirmed that a few of its drones are being held on the U.S. border as a result of what the corporate calls a “customs misunderstanding.”

“That is associated to the customs misunderstanding we first shared final October, we first shared final October,” a DJI spokesperson advised The Drone Woman, referencing DJI’s late 2024 weblog submit. “It has affected DJI’s capability to import choose drones into the USA.”

The hang-up facilities round U.S. Customs and Border Safety’s scrutiny of sure DJI drones, specifically the DJI Air 3S, which is my favourite drone for journey images. Although precise particulars stay obscure, the customs situation centered across the Uyghur Pressured Labor Prevention Act (UFLPA). The legislation, which was handed in 2021, is designed to stop merchandise made with pressured labor from getting into the U.S. market. And because it seems U.S. customs has cited that legislation as the rationale for holding up imports of choose DJI drones, together with the Air 3S. I dug into a bit of extra right here in case you’re all in favour of studying extra.

However months later, it nonetheless means some prospects are having a tough time getting shipments in. For drone pilots making an attempt to purchase a brand new DJI drone, right here’s what you must know.

When you’re ready on an present DJI order…

The excellent news is that DJI says it’s actively working with U.S. Customs and has submitted all required documentation. The dangerous information? It’s a ready sport.

“At this stage, we’ve submitted all of the requested documentation, and the ball is now of their court docket,” stated the DJI spokesperson. “We perceive the frustration amongst our prospects and are hopeful that this will likely be resolved quickly.”

Till then, prospects who purchase immediately from DJI.com could proceed to see sporadic success—particularly for high-demand fashions just like the Air 3S.

DJI says that orders from DJI.com are normally fulfilled from native warehouses, however relying on stock, they could ship from abroad. And if it ships from overseas, there’s an opportunity it may get held up like our reader’s.

What about shopping for from third-party retailers?

Shopping for from a U.S.-based retailer like Drone Nerds or B&H Photograph may look like a safer wager that may be just right for you. That stated, even some U.S. retailers have restricted inventory proper now and are asking prospects to pay upfront for preorders, with no assured supply date.

Briefly: if you would like your DJI drone now, it’s a little bit of a bet — regardless of the place you purchase.

DJI Care Refresh and repairs: are components in danger too?

Whereas the problem proper now appears centered on new drones getting into the nation, readers additionally raised issues about substitute components and the DJI Care Refresh program. Might tariff issues or customs delays have an effect on your capability to get repairs?

DJI didn’t supply many specifics right here, however acknowledged it’s nonetheless assessing the influence of tariffs on prospects who want repairs or substitute components below DJI Care Refresh.

“We’re nonetheless assessing the influence of tariffs internally and can comply with up when we’ve extra info to share,” the spokesperson stated.

Similar goes for whether or not DJI will regulate pricing or provide chain methods in response to ongoing U.S.-China commerce tensions.

What ought to drone pilots do now?

When you’re out there for a brand new drone, right here’s what I’d suggest:

• Be ready for delays when ordering from DJI.com till the customs situation is totally resolved. If purchasing immediately with DJI, be ready for doable delays or cancellations.
• Name forward to U.S. retailers earlier than putting an order to verify in-stock availability, and perceive their return or cancellation insurance policies for preorders.
• Don’t low cost your previous drone simply but. Certainly one of my readers simply obtained their DJI Air 2 out of a tree—the place it had been caught for months—and after a bit of DW-40 and new props, it’s flying like a champ.

In different phrases: in case your drone nonetheless works, this can be an excellent time to understand what you’ve obtained—and perhaps maintain off on upgrading till DJI’s customs headache clears.

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