INVOLI – Assist Engineer – sUAS Information

INVOLI is a expertise firm revolutionizing the aviation business with an progressive resolution for air site visitors monitoring. With our complete resolution, we offer parts to watch the airspace—from plane transponder receiver nodes to information processing, evaluation, and visualization (INVOLI.stay).

We’re at present in search of a talented and self-motivated Assist Engineer to hitch our dynamic staff in downtown Syracuse, NY.

About you

• You’re a versatile skilled, equally comfy working with {hardware} and software program.
• You could have a knack for problem-solving and revel in taking a hands-on strategy to diagnosing and resolving technical challenges.
• You possess wonderful communication abilities, enabling you to construct robust relationships with prospects and successfully translate their wants into actionable options.
• You might be extremely adaptable and wanting to study new instruments, techniques, and processes.
• You’re taking pleasure in delivering high-quality assist, making certain buyer satisfaction and success.
• You thrive in collaborative environments, sharing concepts and suggestions to enhance processes and options.

The position

As a Assist Engineer at INVOLI, you’ll play an important position in bridging the hole between our expertise and our prospects. Your obligations will embody:

• Offering technical assist for each {hardware} (e.g., air site visitors receivers) and software program (e.g., INVOLI.stay platform).
• Collaborating with prospects to grasp their wants, troubleshoot points, and supply well timed and efficient options.
• Diagnosing and resolving issues, whether or not they contain {hardware} setups, software program configurations, or information processing.
• Contributing to steady enchancment, figuring out recurring points and suggesting enhancements to merchandise or processes.
• Coordinating with the R&D staff to escalate advanced technical issues and help of their decision.
• Documenting options, creating guides, and sharing data to enhance buyer self-service and inside processes.
• Your work will be sure that our prospects can maximize the advantages of INVOLI’s progressive options.

What we’re in search of

• Generalist technical abilities: Expertise with each {hardware} and software program techniques, with the flexibility to troubleshoot points in each domains.
• Buyer-oriented mindset: Sturdy interpersonal and communication abilities, enabling you to construct belief and supply wonderful assist.
• Downside-solving skills: A proactive strategy to figuring out and addressing technical challenges.
• Group participant: Willingness to collaborate throughout groups to make sure seamless buyer experiences.
• Technical expertise: Familiarity with instruments and techniques much like ours is a plus, however a willingness and capability to study is extra vital.

Working circumstances

This place relies in our downtown Syracuse, NY workplace.

• Work schedule: Make money working from home is allowed on Monday and Friday, whereas Tuesday by Thursday require presence within the workplace.
• Work surroundings: Get pleasure from a collaborative and dynamic workplace tradition, with alternatives to develop and develop your abilities.
• Contract kind: Please be aware that this place shall be employed as an exterior contractor. Which means as a substitute of an ordinary employment contract, the profitable candidate will difficulty month-to-month invoices to INVOLI for his or her work.

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