Area Assist Consultant (Distant – EMEA) – sUAS Information

Germany

Skydio is the main US drone firm and the world chief in autonomous flight, the important thing expertise for the way forward for drones and aerial mobility. The Skydio group combines deep experience in synthetic intelligence, best-in-class {hardware} and software program product improvement, operational excellence, and buyer obsession to empower a broader, extra numerous viewers of drone customers. From utility inspectors to first responders, troopers in battlefield eventualities and past.

In regards to the group: 

The Buyer Success group is a rising worldwide group that gives the broader group and our prospects with enablement providers to make sure that our prospects can get essentially the most worth out of their Skydio UAS options. Reporting to the Area Assist Consultant Supervisor, the Area Assist Consultant will primarily interface with the Nationwide Safety gross sales group, Buyer Assist and Program Administration to help our Worldwide Protection and Authorities prospects. 

In regards to the function: 

We’re searching for a highly-motivated and technical particular person with UAS expertise who’s comfy interfacing with Protection and Authorities prospects in addition to different Federal and enterprise prospects to supply best-in-class onsite and distant technical and logistics help. By taking possession of buyer relationships within the area and amassing suggestions, you’ll be a trusted companion and liaison between Program Administration, Product, Assist and Engineering. You’ll advise each Skydio and the Buyer, expediting the product suggestions communication loop and serving to handle the client technical enablement, troubleshooting, restore and upkeep workstreams. 

The way you’ll make an impression:

• Work carefully with inside groups to grow to be an professional on Skydio’s merchandise, processes, specs, and product roadmap.
• Develop area help processes that outline and speed up our escalation and debugging workflows.
• Scale back the variety of technical escalations into engineering teams by growing efficient triage and backbone strategies.
• Develop and keep a sophisticated degree of proficiency in product enablement and troubleshooting by turning into a licensed Skydio UAS Operator and Coach. 
• Present on-the-job (OJT) coaching to prospects within the areas of upkeep and operation strategies related to the restore of UAS plane and tools, together with related take a look at tools, with particular consideration given to adjustment, calibration, spares advice, trouble-shooting and inspection strategies. 
• Work to develop or enhance written inspection procedures, drawings and different directions to carry out and assist prospects examine and keep their fleets.
• Present on-site firm illustration and technical help to prospects and provoke corrective actions for upkeep, restore and substitute points.

What makes you match: 

• Capacity to journey as much as 80%+ Globally to supply area help to our Federal and Protection prospects. 
• 3+ years expertise as a Area Assist Consultant working on, repairing and sustaining UAS (Unmanned Plane Techniques) for giant purchasers, ideally with authorities or navy prospects.
• Adept at technical troubleshooting, problem-solving, and are conversant in triage and escalation workflows.
• Assertive self-starter with wonderful interpersonal and written communication abilities.
• OCONUS (deployed) navy expertise is strongly most well-liked. 
• Familiarity with RMA, spares, logistics or different restore workflows is most well-liked.
• Expertise in Linux working methods is most well-liked.
• Expertise with navy customary upkeep practices is most well-liked. 
• Present or prior safety clearance is most well-liked. 
• Inventive pondering with the flexibility to multitask.
• Unwavering professionalism.

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At Skydio we imagine that variety drives innovation. Now we have created a multidisciplinary setting that embraces the ability of numerous views to create elegant options for complicated issues. We’re dedicated to rising our community of individuals, applications, and assets to nurture an inclusive tradition.

Certified candidates will obtain consideration for employment with out regard to race, colour, faith, intercourse, sexual orientation, gender id, nationwide origin, incapacity, protected veteran standing, or different traits protected by federal, state or native anti-discrimination legal guidelines.

For positions situated in america of America, Skydio, Inc. makes use of E-Confirm to verify employment eligibility. To be taught extra about E-Confirm, together with your rights and tasks, please go to https://www.e-verify.gov/

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