Galaxy S25 Extremely activation delays hit pre-order prospects

Replace: February 4, 2025 (1:30 AM ET): Xfinity and Metro have now issued an announcement clarifying the state of affairs. And it seems like customer support will likely be your greatest pal in each instances.

“Sorry for any confusion. Prospects can activate their telephones as quickly as they arrive. Our help staff can stroll prospects by the method if wanted,” an Xfinity consultant instructed Android Authority.

Metro additionally issued an announcement to us, confirming that unlocked S25 telephones will be activated on its community:

Simply confirming that prospects can deliver an unlocked gadget — together with any within the Galaxy S25 collection — and activate it at Metro. If anybody encounters an issue throughout setup, they’ll contact Metro customer support.

Unique article: January 31, 2025 (5:28 AM ET): Xfinity Cell and Metro by T-Cell prospects are dealing with irritating delays in activating their brand-new Galaxy S25 Ultras despite the fact that they had been first in line to get their pre-ordered items. It seems just like the carriers weren’t capable of sustain with Samsung’s ultra-fast transport speeds.

Xfinity customers are reporting on Reddit that their freshly pre-ordered Galaxy S25 Ultras are being blocked from activation till not less than February 5, when the service is anticipated to finish the mandatory system updates to help the gadget. This has left prospects questioning the purpose of pre-ordering a telephone that can’t be used for a number of days.

“Xfinity cell says their methods will likely be up to date to incorporate the S25U by Feb fifth, at which period I can activate my gadget. I’m nonetheless not completely satisfied,” wrote a Redditor, who was beforehand given a February 7 activation date by the service.

It appears the state of affairs shouldn’t be distinctive to Xfinity. Some Metro by T-Cell prospects are additionally reporting issues with gadget activation. One buyer stated the service knowledgeable them that their present plan was incompatible with the S25 Extremely and provided them the choice to modify plans. Nonetheless, they didn’t wish to make the change.

“I’m having the identical difficulty with Metro because it says that my present plan shouldn’t be suitable. It does appear to offer me an choice to modify to a different plan that’s supposedly suitable, however I feel it may be that the community hasn’t been up to date for this telephone to work on. Fortunately I’ve till the 14 to commerce in my telephone, but it surely’s actually annoying that I gained’t have the ability to use it till I’m allowed to activate it,” they wrote on Reddit.

One other Metro buyer discovered a workaround, suggesting that the activation snafu could possibly be bypassed by switching to desktop mode within the cell browser whereas performing the activation. After finishing the method on a separate telephone, they had been capable of efficiently activate their Galaxy S25 Extremely on Metro.

“What I did was go to the web site by my different telephone’s browser. At first, it gave me that very same error concerning the plan not being suitable. I closed the web page and reopened a brand new tab and adjusted the web site to desktop mode and redid the swap units course of, and it let me by the second time and was capable of change to the S25 Extremely,” the person defined.

Each carriers’ points seem like linked to the truth that the affected prospects are utilizing eSIMs, moderately than conventional bodily SIM playing cards. It appears that evidently the networks have but to totally improve their methods to help the most recent flagship units, which formally go on sale on February 7.

As of now, each Xfinity and Metro haven’t acknowledged the issue. We’ll contact the carriers for clarification.