How To Deal With A Shopper That Is aware of NOTHING About DJI Drones


Good day fellow pilots! I hope you might be doing nice! As possibly I’ve advised you earlier than, I do business work, images and video for BMW, Porsche and Mini Cooper. In numerous circumstances, I encounter myself with advertising and marketing managers and social media managers that ask: “Did you carry your DJI drone with you?”

“Sure, I introduced it.”

This DJI Huge Boy?

Manager Dji Drone Fly Neo
So that you imply, this unhealthy boy over right here?

And in simply that precise second is when I’m actually repentant of bringing my drone. It’s like mentioning you play guitar at a celebration and abruptly everybody expects you to carry out “Wonderwall” whereas standing in your head.

As we speak, we had been doing a little vertical video for BMW Motorrad, the motorcycle model of BMW. We had been recording of their restore retailers. All the things was going excellent, took some footage, recording some particular actions like taking out the brake fluid, including new oil to the motor, , the same old. When my favourite supervisor arrived.

And requested the incredible query…

“Did you carry your drone with you? I’ve some concepts.”

No. NO. Nope. NoPe. NOPE.

Let me inform you how this works: you inform me that you really want drone pictures. I calculate the most secure and prettiest shoot, verify any dangers, mitigate them and make the flight. I’m an skilled, and you aren’t. Finish of the story, it’s my manner or the freeway, Capisce?

All that dialog occurred inside my head in about half a second. My face remained completely calm, like a duck on water – serene on the floor whereas my toes had been paddling furiously beneath.

Smile and wave

However, in fact, if I mentioned one thing like that, the candy, candy {dollars} that I cost for doing photographs and movies for them had been prone to disappearing… so the perfect I can do is smile and wave. Smile and wave, boys, smile and wave.

On this second is when he advised me: “Okay, so you’ll fly your drone from right here, then you’ll enter via that window, do a flip, and fly at excessive velocity contained in the restore store, cross below one bike, two bikes, three bikes and find yourself actually near one of many technicians utilizing the scanner in one of many broken bikes.”

I used to be taking a look at him considering, “Did you simply describe a scene from ‘Mission Unattainable: Drone Protocol’?” However what I truly mentioned was, “I can fly from level A to level B and make it look fairly.”

And no, I can’t fly from the skin if it’s raining… the drones that fly below rain begin at $19,000… and even then, they don’t include tiny windshield wipers (though that will be cute).

The WHYs and the RISKs

So, my first tip that can assist you placing their toes on the bottom is to elucidate WHY you can’t do this and second, how dangerous (and harmful for this enterprise might be) shall be.

It’s not on a regular basis that you must fly round costly bikes or model new zero miles luxurious vehicles… and also you need to hold doing it! Making a miniature hurricane inside a BMW showroom is mostly frowned upon by administration, even when it will make for an thrilling Instagram story.

“The drone whisperer”

This isn’t the primary time I’ve encountered the “drone whisperer” consumer. There was this one time at a Porsche launch when the advertising and marketing director wished me to fly the drone via the open sunroof of a transferring 911 Carrera, circle contained in the automobile, and exit via the motive force’s window. I needed to politely clarify that my drone wasn’t fairly as small as a hummingbird, nor was it educated within the artwork of spatial contortion.

Porsche DronePorsche Drone
I normally fly over a Porsche, not inside it

What I’ve realized over years {of professional} drone work is that consumer is simply as essential as your technical abilities. Most individuals’s understanding of drone capabilities comes from Hollywood films or these viral movies the place skilled FPV pilots with custom-built drones pull off unbelievable stunts after tons of of observe runs.

Make them eat the drone actuality sandwich

The key to success? I’ve developed what I name the “drone actuality sandwich” method. First layer: enthusiastic settlement – “That’s a inventive concept!” Center layer: the truth verify – “Right here’s what’s bodily potential and legally permitted.” Remaining layer: the thrilling different – “However what if we did THIS as a substitute? It’ll look even cooler!”

One other strategy that works wonders is displaying them pre-visualizations or comparable pictures you’ve completed earlier than. Nothing speaks louder than seeing one thing tangible. I hold a folder on my pill labeled “Drone Actuality Verify” with movies demonstrating what’s truly achievable. It’s saved me numerous hours of explaining why my drone can’t carry out just like the Millennium Falcon.

Keep in mind that most shoppers aren’t making an attempt to make your life tough – they simply don’t perceive the constraints. They’re enthusiastic about the top consequence, not the method to get there. Your job is to be the bridge between their inventive imaginative and prescient and bodily actuality.

After doing my flight at BMW Motorrad – a easy however elegant sweep across the restore bay showcasing the technicians at work from a perspective unimaginable to attain and not using a drone – they cherished it a lot that they didn’t need one other take. The advertising and marketing supervisor even admitted, “That is truly higher than what I had in thoughts.” Victory!

Take a look at the ultimate shot: quick and delightful!

YouTube videoYouTube video

The reality is, the perfect drone operators aren’t simply pilots – they’re diplomats, educators, and artistic problem-solvers who can remodel “I would like the unimaginable” into “I bought precisely what I wanted.”

Now you inform me: what has been the worst scenario through which a buyer has requested you to fly? Was it indoors via a labyrinth of crystal chandeliers? Maybe over an lively volcano to get “only a fast shot of the lava”? Or possibly they wished you to comply with their canine on a seashore run with out contemplating how most canine react to buzzing flying objects? Let me know within the remark part.

And bear in mind fellow pilots, when a consumer begins a sentence with “Can’t you simply…” take a deep breath and put together your drone actuality sandwich!


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