Microsoft is investigating a brand new Microsoft 365 outage that affects Groups prospects and inflicting name failures.
Because the incident began greater than one hour in the past, outage monitoring service Downdetector has acquired tons of of experiences, with affected customers saying they’re additionally experiencing authentication issues.
“Customers could not be capable to obtain calls positioned by means of Microsoft Groups-provisioned auto attendants and name queues,” the corporate stated in a brand new service alert (TM1022107) within the Microsoft 365 admin middle.
“We’re analyzing service telemetry and name metadata to higher perceive the character of affect and decide our subsequent steps.”
Microsoft has but to share what areas are impacted by this ongoing outage and extra data on the incident’s root trigger.
Regardless of Redmond saying the incident solely impacts the Groups communication platform, customers report a wider affect. They’re additionally experiencing points connecting to Outlook, OneDrive, and Trade or checking electronic mail messages.
“It impacts a number of providers, together with Groups, Trade, SharePoint, Bing, and so forth. So, it is greater than this,” one buyer stated.
“Can solely entry outlook and groups by way of cell, and solely accessing my 365 emails by way of the outlook app is not going to load on apples native mail app,” one other added.
Over the weekend, Microsoft stated it addressed one other Microsoft 365 outage that affected Outlook and Trade On-line authentication and precipitated Groups and Energy Platform degraded performance. Redmond linked this weekend’s incident to a coding concern in a latest replace to Microsoft 365 authentication methods.
Nevertheless, a Monday advisory revealed that Trade On-line customers nonetheless have points accessing their calendars and electronic mail messages utilizing the iOS native mail app.
Final week, Microsoft mounted one other concern brought on by a DNS change that triggered Entra ID authentication failures for purchasers utilizing Seamless SSO and Microsoft Entra Join Sync.
