Subsequent up in our “Ask Drone Lady” collection is about Parrot assist. You probably have a query for Drone Lady, contact her right here.
Do know any technique to contact Parrot? I’ve an ANAFI USA, and the opposite day I obtained a notification of a ahead digital camera malfunction. As a result of the net system doesn’t acknowledge the serial quantity, I can’t get previous that time of getting “assist” from Parrot. I don’t have an issue sending it to a 3rd social gathering however this factor was NOT low cost, as you realize. Any recommendations?
–Steve
Hello Steve,
Thanks a lot for the type phrases — and I hear you loud and clear. The ANAFI USA is a critical funding — and it’s tremendous irritating when one thing goes unsuitable, particularly with a mannequin that must be dependable sufficient for public security groups and industrial execs.
You’re not alone in your expertise — Parrot’s direct assist has gotten trickier to navigate in recent times, particularly for particular person customers. Since Parrot pivoted arduous towards enterprise and authorities clients, they’ve streamlined their assist entry. That’s excellent news for his or her checking account, as evidenced by the most recent Parrot Q1 2025 earnings, and it’s excellent news for those who’re an investor.
However it’s dangerous information for solo operators, like your self. It’s left folks such as you in a tricky spot if the system doesn’t acknowledge your serial quantity or for those who’re not tied to a large-volume account.
My advice for Parrot assist? Drone Nerds
My most popular accomplice for drone repairs additionally doubles up as a drone vendor that’s licensed by most main drone firms: Drone Nerds.
Drone Nerds has a stellar status within the drone group for precisely this type of challenge. Whether or not it’s a guaranty declare, elements substitute or diagnostics on that “Ahead digital camera malfunction,” Drone Nerds is mostly higher at offering assist for Parrot drones that particular person customers typically can’t get themselves immediately from the corporate.
Annoyingly you’ll have to pay out of pocket for repairs because you’re not going immediately by means of Parrot. However for those who can’t get in contact with Parrot, the fee could be well worth the trouble. How a lot are you able to anticipate it to value? Drone Nerds informed me that repairs sometimes value about 30% to 50% of the worth of shopping for the identical drone brand-new.
And for what it’s value, Drone Nerds could be very straightforward to get in contact with by means of their web site or through cellphone at 786-708-7807 (they’re primarily based in Florida however deal with nationwide service).
Once you do contact them, be clear that it’s an ANAFI USA — not the patron model — since assist protocols might differ.
Joyful flying!
-Sally
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